Who are IDHL?

At IDHL, we’re more than a digital agency, we’re a strategic partner to ambitious brands, helping them accelerate growth in the digital economy.

Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence – all working closely together to create impact across channels.

We’re also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement.

What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone.

Hybrid working policy: employees are expected to work from the office twice a week.

Senior Project Manager

Management Responsibilities

• Provide direction on industry best practice to other members of the Project Management Team
• Act as an escalation point for internal and external stakeholders within the Project Management Team
• Support the wider PM/AM Team in resolving scheduling conflicts efficiently
• Lead implementation of internal processes to ensure smooth delivery of work through the business
• Provide support for key regular business governance activities including chairing RAG reporting, schedule reviews and managing exception data
• Mentoring more junior members of the team / new starters

Project Responsibilities

• Schedule project workload across executional teams, coordinating with stakeholders and colleagues to prioritise delivery
• Liaise with internal specialist teams and clients to agree scope of work, timeframes and costs
• Create and communicate project plans
• Create supporting documentation & risk registers
• Work with lead developers to ensure tasks estimates are present and monitor progress of the developers against estimates
• Run stand-up meetings with the production team
• Ensure work is completed to specification
• Creating project specific efficiencies
• Liaise with QA testers to ensure work has been thoroughly tested
• Provide regular reports to internal teams and clients
• Lead regular project washups, documenting outcomes and support in implementing agreed process changes
• Report on the commercial element of the project and ensure that the day rate is maintained throughout delivery
• Help develop processes and procedures that consistently drive positive change and growth within the Project Management team and the wider business
• Support SPM / Principal PM / Head of PM on high profile projects with larger complexity and numerous stakeholders

Person Specification

Key Qualifications and Attributes:

• Experienced in Project Management
• Strong decision maker
• Able to solve problems independently
• Strong time management and organisational skills
• Interest in websites and related subjects; knowledge of trends in website design, UX, CRO, development, CMS, SEO etc
• Experience managing digital projects and/or client accounts, ideally in an agency environment
• Strong experience in project planning and resource management
• Knowledge of Waterfall, Agile or Hybrid project methodologies
• Strong client/stakeholder facing experience
• Ability to clearly communicate concepts to clients
• Ability to steer clients in terms of what is and isn't feasible or is relatively easy/difficult
• Comfortable leading client-facing meetings and setting agendas
• Attention to detail
• Commercially-minded
• Digital agency experience
• Strong team leadership or project group management; experience working with developers and designers
• Experience working with content management systems (Kentico, Umbraco, Shopify, Adobe and BigCommerce)
• Experience with any project planning and resource management tools e.g. Jira, Teamgantt, HubPlanner and other resourcing, project management and tasks management tools
• Proficiency with Microsoft Office