eCommerce Lead
Do the work you’re proud of, with support at every step.
About Vervaunt
Vervaunt is a London-based eCommerce and paid media consultancy agency, focused on driving growth for aspirational retail brands. Our team has worked with some amazing brands, including The Frankie Shop , OKA, Self Portrait, Timex, Represent, Victoria Beckham, COS and more.
We're looking for an eCommerce Lead to join Vervaunt at a pivotal moment in our growth. This is a senior role for someone who has been there, done it, and is ready to own it — leading complex client portfolios, shaping how we work, and elevating the consultants around them. You'll set the standard for what excellent consultancy looks like at Vervaunt.
What you'll do
Own a portfolio of complex, high-value client accounts end-to-end — acting as the primary strategic point of contact at C-suite and senior stakeholder level
Lead the full client lifecycle across all service types — audits, consultancy retainers, workshops, fixed-scope and replatforming projects — with minimal oversight
Develop and present multi-year eCommerce strategies tightly aligned to each client's commercial goals, market, and brand
Resolve escalations before they reach SLT; be the first point of resolution and the steady hand clients trust
Proactively identify and convert upsell and cross-sell opportunities in a way that feels natural and client-led
Contribute to and lead new business pitches — from strategy and deck development through to live presentation
Responsible for portfolio-level commercial performance, including utilisation, profitability, and scope management
How you'll lead
Act as a mentor and day-to-day coach for eCommerce Consultants, investing in their growth through regular feedback and stretch opportunities
Contribute to and maintain team ways of working, holding yourself and others to the same high standards
Drive Vervaunt's internal approach to AI adoption — identifying high-value use cases that genuinely enhance client outcomes beyond task automation
Act as a knowledge multiplier, creating learning moments from client work, industry trends and your own research
Collaborate across eCommerce and Paid functions, acting as a bridge between disciplines for joined-up client outcomes
Contribute to resource and capacity planning, flagging risks and opportunities to keep the team well-utilised and supported
You'll be a great fit if...
You have deep, hands-on experience leading eCommerce strategy for complex, multi-channel brands — ideally within a consultancy or agency environment
You're comfortable owning commercial relationships and have a track record of retaining and growing client accounts
You ask good questions, challenge assumptions, and push for deeper understanding before recommending solutions
You're a natural mentor — people around you get better because of you
You have a genuine point of view on where eCommerce is heading and the confidence to share it with clients, partners, and the wider industry
You understand the financial mechanics of agency life — scoping, utilisation, margin — and can apply this to your day-to-day decisions
You're excited about AI and actively exploring how it can unlock real value, not just efficiencies
- Department
- Vervaunt
- Role
- eCommerce Consultant
- Locations
- London
- Remote status
- Hybrid
- Yearly salary
- 70,000
About IDHL
IDHL is the UK’s leading digital marketing, web, and commerce specialist.
Focused on delivering meaningful outcomes, we combine experience, AI-driven innovation, and deep insight to deliver transformation and commercial acceleration for world-leading brands.